Shipping Policy – Native Kichwa Arts
Introduction
Welcome to the Shipping Policy page of Native Kichwa Arts. We understand the excitement of receiving your ordered products in a timely and hassle-free manner, and that's why we have developed this comprehensive shipping policy to ensure your satisfaction.
Shipping Methods
At Native Kichwa Arts, we offer various shipping methods to cater to your specific needs. We collaborate with reliable and trusted shipping carriers to ensure the safe and prompt delivery of your orders. Depending on your location and selected shipping option, you can choose between standard shipping, expedited shipping, or international shipping.
Processing Time
Once your order is successfully placed, our dedicated team starts processing it immediately. We aim to process and dispatch all orders within 1-2 business days. During peak seasons or promotional periods, slight delays may occur, but we will always keep you updated on the progress of your order.
Shipping Time
The shipping time depends on the destination and the shipping method chosen. For domestic orders, the estimated delivery time is usually 2-5 business days for standard shipping and 1-3 business days for expedited shipping. International orders may take longer, typically 7-14 business days, depending on the customs clearance process in your country.
Shipping Rates
Native Kichwa Arts offers competitive and transparent shipping rates. Our shipping charges are calculated based on the total weight of your order, the destination, and the selected shipping method. The exact shipping cost will be calculated during the checkout process, allowing you to review and confirm before finalizing your purchase. We strive to keep our shipping rates affordable while ensuring the safe and reliable delivery of your items.
Order Tracking
To provide you with peace of mind and ensure a transparent order fulfillment process, we offer order tracking for all shipments. Once your order is shipped, you will receive a confirmation email containing a tracking number. This tracking number can be used to monitor the progress of your shipment and estimate its expected delivery date. You can easily access our order tracking system on our website to stay updated on the status of your order.
International Shipping
Native Kichwa Arts proudly offers international shipping to customers around the world. However, please note that additional customs fees, taxes, or import duties may be levied by your country's customs authorities. These charges are beyond our control and are the responsibility of the recipient. We recommend contacting your local customs office for more information on applicable fees and regulations.
Lost or Damaged Shipments
While we ensure that all orders are carefully packaged to minimize the risk of damage during transit, unfortunate incidents can sometimes occur. If your shipment arrives damaged or is lost in transit, please contact our customer support team immediately. We will initiate an investigation and work diligently to resolve the issue and ensure your satisfaction.
Return Policy
For detailed information about our return policy, please refer to our dedicated Return Policy page.
Contact Us
If you have any questions or concerns regarding our shipping policy, please feel free to contact us. Our dedicated customer support team is here to assist you and provide the necessary information to make your shopping experience with Native Kichwa Arts as pleasant as possible.
