Shipping & Returns - Native Kichwa Arts

Shipping Information

If you are a passionate lover of Arts & Entertainment, specifically Visual Arts and Design, you have come to the right place. Native Kichwa Arts offers a wide selection of unique and authentic artwork inspired by Kichwa culture.

When it comes to shipping, we understand how important it is to receive your items in a timely and secure manner. That's why we strive to provide the best shipping experience for our valued customers. Here's all the information you need to know about our shipping policies:

Shipping Methods

• Standard Shipping: We offer standard shipping for all orders within the United States. Our standard shipping option ensures reliable delivery and includes tracking information. Please allow 3-5 business days for processing and delivery.
• International Shipping: For our international customers, we offer international shipping to select countries. Shipping times and costs may vary depending on the destination. Customs fees and import duties may apply, which are the responsibility of the buyer. Please contact us for more information regarding international shipping.

Order Processing

At Native Kichwa Arts, we aim to process and ship your order as quickly as possible. Once your order has been successfully placed and payment has been verified, our team will carefully package your items for shipment.

Please note that processing times may vary depending on the availability of the artwork and any personalized requests. We will notify you via email regarding any potential delays or updates regarding your order.

Shipping Costs

Shipping costs for domestic orders within the United States are calculated based on the total weight and dimensions of the package. The shipping cost will be displayed at the checkout process once you have provided your shipping address.

For international orders, shipping costs are determined by the destination, weight, and dimensions of the package. Please note that any additional customs fees or import duties are not included in the shipping costs and are the responsibility of the buyer.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use the provided tracking number to stay updated on the status of your delivery. If you have any questions or concerns regarding the tracking of your order, please don't hesitate to reach out to our customer support team.

Returns & Refunds

At Native Kichwa Arts, your satisfaction is our top priority. We want you to be thrilled with your purchase. If for any reason you are not completely satisfied with your order, we offer a hassle-free return and refund policy.

Eligibility for Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, the artwork must be in its original condition, undamaged, and in the original packaging. Please note that personalized or custom-made items may not be eligible for return unless there is a manufacturing defect or error on our part.

Initiating a Return

If you would like to return an item, please contact our customer support team with your order details and reason for return. We will provide you with instructions on how to proceed with the return. Please note that return shipping costs are the responsibility of the buyer, unless the return is due to a manufacturing defect or error on our part.

Refund Process

Once we have received and inspected the returned artwork, we will proceed with the refund process. Refunds will be issued to the original payment method used for the purchase. Please allow a few business days for the refund to be processed and reflected in your account.

Please note that any shipping costs, customs fees, or import duties paid at the time of purchase are non-refundable.

Exchanges

If you wish to exchange an item for a different artwork, please contact our customer support team. We will guide you through the exchange process, and any price differences will be handled accordingly.

For exchanges due to manufacturing defects or errors on our part, Native Kichwa Arts will cover the return shipping costs.

Contact Us

Should you have any questions, concerns, or need further assistance regarding our shipping and returns policies, please feel free to reach out to our friendly customer support team. We are here to help and provide you with an exceptional shopping experience.

Thank you for choosing Native Kichwa Arts - your ultimate destination for Arts & Entertainment related to Visual Arts and Design.